It is easy to feel overwhelmed when one of your appliances needs to be repaired after the factory warranty has expired. Having a warranty is comforting and when it no longer covers costs, you may fear that repairs will cost a bundle.
Rest assured, this does not have to be the case. Keep reading for tips about finding a home appliance repair company that will do the job well at a reasonable price.
They Are Upfront About The Cost
The last thing you want after the factory warranty has expired is a nasty surprise when it comes to the fee charged for the repair job. To avoid this scenario, make sure the repair technician inspects your appliance thoroughly and issues a quote (prices ranges are best to understand a worst case scenario) based on their findings prior to beginning to work on it.
A skilled and experienced technician will be able to estimate the cost based on their inspection. If they hesitate or suddenly increase the price following the repair, it is a good indication they lack integrity.
Always get a written estimate up front and do not feel guilty about insisting on it.
They Know What They Are Doing
Purchasing an appliance is a major investment and getting it repaired after the factory warranty has expired is, as well. To protect yours, you should always hire a repair company that has been in business for many years, has experience in different makes and models and has a good reputation in the local area.
It is a stretch to expect every repair technician to have worked on the many different makes and models of appliances, but at the very least, they should be familiar with manufacturer repair specifications and possess a basic level of knowledge about each manufacturer and model.
Do not rule a company out if their technicians only specialize in certain brands. If your brand is one of those, it makes them even better qualified to work on it. If their skill set is broad enough, they should be able to do a good job on other brands in other types of appliances you own, as well.
They Provide Excellent Customer Service
Believe it or not, you can weed out bad appliance repair companies starting with the first call you make to them. If the representative you speak with sounds impatient or no one returns your call, you should probably avoid giving them your business.
Additionally, if they give you an absurdly large window of time for technician arrival or – even worse – no time frame at all, thank them for their time and move onto the next.
Good customer service involves being courteous and understanding of your time. For example, some companies make it a point to make evenings and weekend appointments available out of consideration for customers who work Monday through Friday. Going back to the time frame point, a repair company that cares about its customers will also show up within the window of time given. They understand that your time is valuable and they respect it.
A Repair Company That Charges Fair Prices & Respects Your Time After Your Factory Warranty Expires
Area Appliance Service has been servicing the Buffalo Grove, Arlington Heights, Northbrook, Palatine, Wheeling, Elk Grove, Des Plaines, Mount Prospect, Illinois areas and the surrounding suburbs since 1958. We have established a sterling reputation that has earned us an average of 4-5 stars across review sites including an A+ BBB rating.
We respect your time and your hard earned money. As a result, we will never gouge you on prices and we offer a 12-month warranty on labor and parts to back up our work. When your appliances malfunction, especially after the factory warranty has expired, it can throw your entire life into a tailspin. This is why we also offer same day service and we are available 24/7 for emergencies.
Our technicians are trained and skilled in fixing major appliance brands including Maytag, Whirlpool, Kenmore, Amana, Wolf, Samsung, LG and GE. We service washing machines, dryers, refrigerators, freezers, ice makers, dishwashers, stoves and ovens and cooktops and ranges.
We are proud to have earned many credentials including:
- Association Of Home Appliance Manufacturers
- A+ BBB Rating
- HomeAdvisor Screened & Approved With Elite Service Award & Top Rated Award
- Averaging 4.7 Stars Across HomeAdvisor, Angie’s List, Google & Yelp
- We Backup Our Technicians With A 100% Satisfaction Guarantee On Parts & Labor For Up To 12 Months
- We Are Green, Recycling All Parts That Will Be Used In The Repair Of Your Appliance
Give us a call today at 847-459-8070 to experience the Area Appliance Service difference for yourself.