This is a time when you could definitely use some tips for hiring an appliance repair service. The dreaded day has arrived. Your refrigerator motor goes ominously quiet or your stove fails to cook a few dishes thoroughly. Before you drop big bucks on a replacement, you should see if a repair would get your appliance up and running again.
That said, it is important to hire the best appliance repair service local to your hometown: A company that employs repair technicians who are skilled and do excellent work, but does not overcharge for its services. Below are four tips to help you hire the right organization for the job.
1. Confirm Their Credibility
While it may sound obvious, it is critical to verify that the appliance repair company or technician has all of the proper certifications and licenses to operate in your state. Allowing someone who lacks the appropriate training to work on the appliance for which you likely paid hundreds or thousands of dollars is a risk that you do not want to take.
Plus, considering this person is going to enter your home, confirming the company that employs the technician has taken the necessary steps to background check them, review their driving record, check to see if they were ever involved in scams and make sure there aren’t any red flags that would cause for alarm.
If their employer has followed the letter of the law and has done their due diligence, it offers a level of reassurance about the people who work for them.
2. Ask About Warranties
When considering tips for hiring an appliance repair service, remember: Any reputable appliance repair company will offer warranties on its repairs. Usually, the labor is guaranteed for 30-days to up 12-months and there is a warranty on parts for the same amount.
This demonstrates they are confident in the work they do and the products they use. It also shows they are willing to take accountability for mistakes and take the necessary action to fix them. Once you confirm they do offer warranties, find out what is covered and for how long.
3. Read Reviews
Getting referrals from people within your family or social circle is great, but even if no one you know can recommend a repair technician, you can still read through online reviews.
There are a number of different review sites such as Google, the Better Business Bureau or Yelp being the most popular. Or even trusted service sites such as HomeAdvisor who vets their service companies, makes sure their prices are reasonable and billing is transparent.
Companies are given a star rating typically from 1 to 5, or a rating ranging from an A+ to F as schools do. Plus, a brief explanation often accompanies the reason why they gave that rating.
When reading reviews, make sure you keep certain questions in mind:
- What was the price point they charged?
- Did the technician show up on-time or within the designated window of time given?
- Did they provide good customer service?
- Was the repair completed to the reviewer’s satisfaction?
Make sure you look at both the bad reviews and good. Keep in mind some might be fake from their competition or disgruntled former employees. If there are responses to those reviews, definitely pay attention to what the company’s reply speaks about.
You may see a few poor reviews sprinkled in, but the majority of the ratings should be four or five stars and should provide reassuring answers to the above-mentioned questions.
4. Make Sure They Are Prepared
Since repair professionals travel to your home, rather than working onsite at company headquarters, it is understandable that they may need to order a part. The company vans are only so big and there are tons of parts for different brands and models. It is impossible to have them all in stock in the back of that van.
However, there should be a system in place to ensure the part will arrive in a timely manner so that you are not left without a refrigerator or stove for days or even weeks.
You should inquire about this policy before you hire an appliance repair service. This is one of the most important tips for hiring an appliance repair service. Ask how often they typically have to order for parts, how long it usually takes and if they have a contingency plan in place in the event the part is out of stock.
The Best Experienced, Trustworthy & Affordable Appliance Repair Service Near Your Home
Area Appliance Service meets all of the aforementioned criteria. We’ve been in business since 1958, local, trustworthy, transparent, affordable, prepared and timely. We offer a 12-month warranty or guarantee on labor and parts. Also, our technicians have clean records, decades of experience and hold an average of 4-5 stars across review sites. Including an A+ BBB rating.
Our company marked vans are fully stocked with the most common appliance parts and brands, plus we are available 24/7 for emergencies, offering same day service. We’re family owned and operated servicing major appliance brands including Maytag, Whirlpool, Kenmore, Amana, Wolf, Samsung, LG, GE and more. Fixing large kitchen and laundry appliances such as refrigerators, washers, dryers, ovens, and others.
If you are a homeowner and condo owner in the Buffalo Grove, Arlington Heights, Northbrook, Palatine, Wheeling, Elk Grove, Des Plaines, Mount Prospect, Illinois areas and the surrounding suburbs give us a try to today and you won’t be disappointed.
The company’s skilled technicians can repair a variety of appliances including refrigerators, stoves, washing machines and clothes dryers. All of their repair professionals make it a priority to provide a golden standard of work and customer service.
Give us a call today at 847-459-8070 to experience the Area Appliance Service difference firsthand and we hope these tips about hiring the best appliance repair service helped.